1. Introduction
MyQeja ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Information:
- Name and contact information (email, phone number)
- Profile photo
- Location data (when you grant permission)
- Payment information (processed securely through Paystack)
Usage Information:
- Device information (device type, operating system)
- App usage patterns and preferences
- Search history and saved listings
- Booking history
Agent Information (for registered agents):
- National ID or passport details
- KRA PIN
- Business registration documents
- Professional certifications
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Send you notifications about your bookings
- Verify agent identities and credentials
- Respond to your comments and questions
- Send promotional communications (with your consent)
- Monitor and analyze usage patterns
- Detect and prevent fraudulent activities
- Comply with legal obligations
4. Information Sharing
We may share your information in the following situations:
With Agents/Clients:
- When you book a viewing, we share necessary contact details with the property agent
- Agents can see client contact information for confirmed bookings
With Service Providers:
- Payment processors (Paystack) for transaction processing
- SMS providers for OTP verification
- Cloud storage providers for secure data storage
For Legal Reasons:
- To comply with applicable laws and regulations
- To respond to legal process or government requests
- To protect our rights and safety
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and monitoring
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
You can request deletion of your account and associated data at any time through the app settings.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Export your data
- Object to certain processing activities
To exercise these rights, please contact us through the app or at ombenifaraja@gmail.com.
8. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by:
- Posting the new policy in the app
- Updating the "Last Updated" date
- Sending you a notification for significant changes
Your continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Ombeni Faraja
Email: ombenifaraja@gmail.com
Phone: +254 729 054 607
Address: Nairobi, Kenya
For data protection inquiries, you may also contact our Data Protection Officer at ombenifaraja@gmail.com.