While MyQeja verifies all agents and provides payment protection, we encourage you to take additional precautions. Follow these tips to ensure a safe house hunting experience.
Before the Viewing
- Always book through the MyQeja app - never pay agents directly
- Check the agent's verification badge and reviews
- Research the neighborhood before visiting
- Inform a friend or family member about your viewing plans
- Share the agent's profile with someone you trust
- Schedule viewings during daylight hours when possible
During the Viewing
- Meet in the building lobby or a public area first
- Keep your phone charged and accessible
- Trust your instincts - leave if something feels wrong
- Don't carry large amounts of cash
- Take photos and notes of the property
- Ask to see the agent's ID if you have doubts
Payment Safety
- Only pay through the MyQeja app - never via personal M-Pesa
- Don't share your OTP code until viewing is complete
- Never pay deposits before signing a proper lease
- Get receipts for all payments
- Report any agent asking for off-platform payments
- Be wary of deals that seem too good to be true
Red Flags to Watch For
- Agent refuses to meet at the property
- Pressure to pay immediately or in cash
- Property looks different from photos
- Agent can't answer basic questions about the property
- Requests for personal documents before viewing
- Communication only through personal WhatsApp/calls
Protect Your Information
- Don't share ID copies until you're ready to sign a lease
- Use the in-app chat for initial communications
- Be cautious about sharing your exact current address
- Never share financial details like bank PINs
- Report suspicious requests to MyQeja support
- Enable two-factor authentication on your account
Know Your Rights
- You have the right to a complete property tour
- Agents must disclose known property issues
- You can request to see ownership/management documents
- You're entitled to a proper lease agreement
- Deposits should be held in escrow where possible
- You can report violations to relevant authorities
Report a Safety Concern
If you experience any safety issues or suspicious behavior, please report it immediately. We take all reports seriously.
Report an Issue